Program Terms & Conditions
Effective Date: June 2025
THE AGREEMENT:
This Program Agreement (hereinafter, “Agreement”) is made by and between Elizabeth Faye Salon LLC, doing business as Hair Love University, a Utah limited liability company (hereinafter, “Program Provider”), and you (“Subscriber” or “You”), as a participant in one or more of the Program Provider’s offerings (hereinafter, “Program”).
This Agreement, including all parts and sub-parts, constitutes the entire agreement between the Parties. It supersedes all prior discussions, understandings, and agreements—written or verbal—relating to the subject matter herein. No modification or amendment to this Agreement shall be valid unless made in writing and signed by all Parties.
This Agreement governs your participation in and use of all pages, screens, applications, and services associated with the Program (“Program Content”) and any services provided by or on behalf of the Program Provider, whether digital or in person (“Program Services”).
Article 1 – DEFINITIONS
A) The parties and key terms referred to in this Agreement shall be defined as follows:
I) Program Provider, us, we: Program Provider refers to Elizabeth Faye Salon LLC, d/b/a Hair Love University, as the creator and operator of the Programs offered, including AI bots and breathwork. First-person terms (“we,” “us,” “our”) apply to the Program Provider and its employees, affiliates, contractors, and agents.
II) Subscriber, you, your: The individual subscribing to or using the Program will be referred to using second-person pronouns (“you,” “your,” “yours”) or as “Subscriber” or “User.”
III) Program: Any of the coaching, training, digital tools, breathwork, embodiment, podcast, or education offerings provided by Program Provider, including but not limited to AI bots, somatic/wellness tools, prerecorded content, support materials, and live or recorded instruction.
IV) Bot: Any AI-powered chatbot provided as part of the Program, including features, updates, and documentation.
V) Program Services: All services rendered digitally or physically by or on behalf of the Program Provider.
VI) Parties: Collectively, the Program Provider and Subscriber.
Article 2 – ASSENT & ACCEPTANCE
By subscribing to or using any Program (whether free or paid), you affirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, do not subscribe, enroll, or access the Program. All fees are non-refundable unless otherwise stated in writing.
Article 3 – ELIGIBILITY
You must be at least 18 years old to participate in or access the Program. By doing so, you affirm that you are of legal age and capacity to enter into this Agreement. The Program Provider is not liable for any misrepresentation of age.
Article 4 – LICENSE GRANT
Subject to your compliance with this Agreement and applicable payment terms (if any), Program Provider grants you a non-exclusive, non-transferable, revocable license to access and use the Program Content and Bot for internal personal or business use. Access is limited to one user seat per subscription, enrollment, or access grant, based on the specific offering. Some Programs may be free, while others require a recurring or one-time fee.
Article 5 – SUBSCRIPTION & ACCESS
5.1 Pricing Models.
Program access may be offered in multiple formats, including but not limited to:
- Free access with limited features or time-bound usage,
- Monthly subscriptions with recurring payments,
- Annual enrollments with upfront payment, or
- Bundled access as part of a larger program offering.
The specific terms, pricing, and duration of access will be outlined at the point of sale or enrollment for each respective Program.
5.2 Payment Terms.
Where applicable, fees are billed in advance based on your selected pricing model. You are responsible for maintaining accurate billing data and ensuring timely payment.
5.3 No Refunds.
All sales are final unless explicitly stated otherwise in writing. Access remains available through the end of the billing cycle upon cancellation.
5.4 Cancellation.
To cancel, email [email protected] at least 48 hours prior to your next billing cycle. No refunds are issued for the remaining billing period.
5.5 Continued Access.
You retain access through the end of your current paid term, after which all licenses are revoked.
Article 6 – SUPPORT & UPDATES
6.1 Support.
Program Provider will offer reasonable support for access issues but does not provide platform-level tech support (e.g., ChatGPT or third-party software).
6.2 Updates.
Program content and features may be updated or changed at the Provider’s discretion. You waive claims for changes or removal of features.
Article 7 – DATA COLLECTION & PRIVACY
7.1 Authentication.
You agree to submit your email and authorize authentication for secure access.
7.2 Usage Logging.
Program Provider may collect usage and performance metrics to improve the Program.
7.3 Privacy Protection.
Provider takes reasonable security measures, but disclaims liability for breaches by third-party platforms. You agree to the Privacy Policy, incorporated by reference.
Article 8 – NON-AFFILIATION & THIRD-PARTY DISCLAIMERS
Program Provider is not affiliated with OpenAI, ChatGPT, or other technology vendors mentioned. All references are descriptive and not endorsements.
Article 9 – DISCLAIMERS & LIABILITY
9.1 No Results Guarantee.
Provider does not guarantee any specific results, earnings, or outcomes. Examples are for illustration only. Your results will vary.
9.2 No Advice; No Therapeutic or Medical Relationship.
Programs do not constitute medical, legal, or professional advice. We do not offer therapy, medical care, or treatment. You are solely responsible for seeking appropriate medical or mental health care. Participation in any Program is voluntary and at your own discretion.
9.3 Personal Responsibility.
You are solely and exclusively responsible for your own decisions, wellbeing, mental health, physical health, and any action or inaction arising from your participation. We are not liable for any decisions you make based on Program content.
9.4 As-Is and Technology Disclaimers.
The Program is provided “as is” and “as available.” We do not guarantee:
- Accuracy or completeness of information;
- Continuous uptime or bug-free operation;
- Protection from malware, errors, or technical faults.
We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.
9.5 Breathwork and Embodiment Practice Disclaimer.
If you engage in breathwork, meditation, or somatic practices through the Program, you acknowledge:
- These practices may induce physical or emotional responses;
- They are not a substitute for professional medical advice;
- You should not participate if pregnant, epileptic, have cardiovascular conditions, or other medical risks without consulting a physician;
- You accept full responsibility for your participation and waive claims for adverse outcomes.
9.6 Limitation of Liability.
To the extent allowed by law, Program Provider’s total liability is limited to the greater of $100 or the amount paid by you in the prior six months. We are not liable for:
- Lost profits, income, or business,
- Emotional or physical distress,
- Indirect, punitive, or consequential damages.
No individual, employee, or representative of Program Provider shall bear personal liability.
Article 10 – INTELLECTUAL PROPERTY
All intellectual property belongs to Program Provider. You may not reproduce, copy, modify, distribute, or reverse-engineer any materials.
Article 11 – ACCEPTABLE USE
You may not use the Program to:
- Harass or harm others;
- Violate intellectual property;
- Upload viruses or malware;
- Circumvent access controls;
- Engage in fraudulent, illegal, or unethical behavior.
Article 12 – INDEMNIFICATION
You agree to indemnify and hold harmless Program Provider from any claims or damages resulting from your violation of this Agreement or misuse of the Program.
Article 13 – MODIFICATION OF AGREEMENT
This Agreement may be updated by Provider at any time. Continued use constitutes acceptance of future versions.
Article 14 – TERM & TERMINATION
14.1 Term. This Agreement remains in effect while you access any Program.
14.2 Termination. Program Provider may suspend or revoke access for violations.
14.3 Effects. All access rights terminate immediately upon cancellation or termination.
Article 15 – ENTIRE AGREEMENT
This Agreement, including incorporated policies, represents the full understanding between you and Program Provider.
Article 16 – GOVERNING LAW & DISPUTE RESOLUTION
16.1 Governing Law. This Agreement is governed by the laws of Utah.
16.2 Venue. Disputes must be resolved in Washington County, Utah.
16.3 Arbitration. Any claims must be resolved by binding arbitration under JAMS or AAA rules. IP-related disputes may proceed in court.
CONTACT
For any questions, please email:
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